Job Title: Retail Engagement Coordinator

Location: HomeGoods, Florence, KY, 41042

Job Type: Permanent, Full-time, Hourly Associate

Starting Pay Range: $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Benefits:

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Paid sick time
• Bereavement leave
• Child care discounts
• Pet insurance
• Credit union
• Cell phone discounts
• Referral bonuses
• Additional benefits for eligible Associates: 401(k); medical; dental; vision; health savings account; health care flexible spending account; life insurance; short and long term disability coverage; AD&D; paid parental leave; paid holidays/vacation time/personal days; group auto/home/renters insurance discounts; scholarship program; adoption assistance

Posting Notes: HomeGoods Store 0103, 7607 Mall Road Florence Sq, Florence, KY, 41042

Duties and Responsibilities:

• Promote a “Highly Satisfied” customer experience utilizing appropriate tools and resources
• Drive customer loyalty through all programs and initiatives
• Address customer concerns and issues promptly
• Update Associates on current customer experience feedback, goals, and company initiatives
• Utilize TJX approved training resources, protocols, and guides to provide training and mentoring to all Associates on Policies and Procedures
• Provide ongoing recognition and constructive feedback on cashier performance
• Maintain and monitor cash controls including change fund
• Adhere to all labor laws and meal and break period policies
• Assign registers and coordinate breaks, strategically planning to ensure optimized coverage at frontline and sales floor
• Audit and approve all applicable paperwork
• Maintain cleanliness, recovery, and organizational standards throughout the frontline
• Monitor all frontline equipment, communicating issues to management
• Execute and adhere to all Company directives
• Maintain and uphold merchandising standards within the queue-line
• Adhere to all operational, merchandise, and loss prevention policies and procedures (e.g., merchandise ticketing, EAS tagging (if applicable), and coding standards)
• Ensure proper and timely handling of damages and Mark out of Stock
• Promote a risk-free environment by reporting to Store Management any type of safety hazard in the store
• Other duties as assigned

Specify the number of associates receiving day-to-day guidance/direction:

Position does not have any direct or indirect reports

Minimum Formal Education:

High School graduate or equivalent degree preferred

Minimum Job Skills Required:

• Available to work a flexible schedule including evenings and weekends
• Ability to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Ability to lift heavy merchandise with/without reasonable accommodations
• Ability to train and provide direction to others
• Ability to run a register/handle money
• Must be able to handle confidential information with discretion

Minimum Experience Required:

Experience as a coordinator or previous retail/supervisory experience preferred

Reporting to:

Reports To: Store Manager & Assistant Store Manager